1. HOW TO ORDER
2. ORDER LEAD TIME
3. PAYMENTS
4. DELIVERY
5. PRODUCT RETURNS
1. HOW TO ORDER
To buy products from our website, you must first create a shopping account. This can be done also after you have selected the products and you wish to confirm the order.
To select the products you want to buy, simply click the "Take me home" button next to each product on the website.
After you add all the products you are interested in and select all the required features (color, size, etc.), simply enter the cart and fill in all the information required (delivery method, address, etc.).
The order is deemed to be firm once the client has filled in all the information and has validated the final form and the client is deemed to have accepted all the information previously submitted in the order.
Please carefully fill in the contact information, so that a consultant can contact you. All data submitted is confidential, and may not be in any way disclosed to third parties or used for any purpose other than processing orders and client communication (see page "Terms and Conditions", "Privacy Policy" Section).
PetiteCoco.ro does not guarantee product availability at the time of your order!
Therefore, an order is validated only when it is confirmed by phone, WhatsApp or email by a Petite Coco sales consultant.
You may contact us beforehand for verifying if the desired products are surely available for manufacturing.
If you have already made payment and the product ordered is not available, we will refund you the paid amount.
We will check all orders received and send you a response within 24 hours.
2. ORDER LEAD TIME
All Petite Coco products are made on order, and the lead time is between 3 and 10 working days after order confirmation (means the moment when we have all the order details and the advance/whole payment is made, if needed).
To this lead time, please add the time needed for product transportation! Therefore, please order the desired products a reasonable time before the event or the moment when you actually want the garments, so that we have enough time to send them or to do any retouching, if necessary.
3. PAYMENTS & PRICES
All prices on our website are in RON, EURO or USD.
Prices shown are for standard size products, without model modification (except color). If you wish a customized product (special sizes, bigger sizes, modified models) the price will be communicated at a later time.
All invoices and payments will be made in EURO for outside Romania shipping, and for all the orders shipped in Romania, the payment and invoices will be issued in RON.
PAYMENT METHODS:
- Online card (Visa, Visa Electron, MasterCard, Maestro) - at check-out or later, by a payment link sent via e-mail
- PayPal. By selecting this option, you can use your PayPal account or other credit/debit cards, such as American Express (except Visa and MasterCard)
- Bank wire - payment details below
- Cash or card at our showroom (8, Constantin Daniel Street, Bucharest, Romania)
- Cash on delivery - only for Romania
For custom orders (model, shape, lettering) which cannot be reused in case of refusal by the client, an advance payment of 30% is required, if the order is not paid when placed.
In case of payment by bank wire please confirm the payment by e-mail, phone, WhatsApp. Also, please include in the “payment details” the order name or the order ID, so that we can check it in time.
4. DELIVERY OF PRODUCTS
We deliver our designs worldwide by DHL or Fan Courier.
Take note! Delivery time shall be added to order lead time (3-10 working days). The shipping cost may vary for very big or heavy packages.
- If possible, the orders can also be picked up in our showroom ( 8 Constantin Daniel Street, Bucharest, near Romana Square).
5. PRODUCTS RETURNS
In case of courier product delivery, the customer may return the items purchased, in the original packaging with no signs of wear, damage or dirt, with the original tags attached, within 10 days of receipt, without penalty. A return should be announced in advance, just in writing, within 24 hours of receipt of the package, at the email address: contact@petitecoco.ro. Please mention the name and the delivery address that appear in the order, as well as the code/name of the products that you wish to return.
The client shall pay for the transport costs of the products returned. Returns with cash on delivery will be refused.
After receipt of return package and acknowledgment of fulfillment of return conditions, S.C. Image Plus Group S.R.L. will refund the value of the order within 5 days of receipt of the return, excluding the delivery costs.
For the orders collected directly from our showroom, we accept returns within 48 hours.
Return policy does not apply to personalized or custom made products (non-standard measure, modified main patterns, etc.) because they cannot be resold! However, we will try our best to modify the product according to your requirements. The additional costs, if any, will be communicated later.